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The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords are doing in providing good quality homes and services.
The measures focus on five key themes:
Results will be made public each year to allow tenants to understand how well their landlord is doing and compare them to other social housing providers.
You can visit www.gov.uk for further information on the Tenant Satisfaction Measures 
.
The survey for 2023-2024 was the first survey in accordance with questions set by the Regulator of Social Housing.
Fareham Housing conducted the Tenant Satisfaction Survey from December 2023 to January 2024. The results from the survey are below.
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83.40% are satisfied with the Fareham Housing Service in general
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70.30% are satisfied that the landlord makes a positive contribution to the neighbourhood |
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87.40% are satisfied with repairs
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63.80% are satisfied with our approach to handling anti-social behaviour |
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82.50% are satisfied with the time taken to complete repairs
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40.20% are satisfied with how their complaints were handled |
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80.20% are satisfied that they have been provided with a well maintained
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71.20% are satisified that we listen and act on tenants' views |
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74.50% are satisfied with how clean and well maintained the community areas are
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72.70% are satisfied that their landlord keeps them informed about things that matter to them |
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85.80% are satisified with how safe their home is
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82.10% feel treated fairly and with respect |
The results of all Registered Providers have now been passed to the Social Regulator of Housing and are expected to be published in the Autumn 2024.
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